Terms & Conditions

Pick-Up & Delivery

PAYMENT OPTIONS

All payments made through this site will be processed by Anco Seed & Turf P/L

ABN: 13151500971

Address: 200 Manks Rd, Clyde 3978 VIC

Phone: 1800 010 110

Fax: 03 97822711

Payment Methods:

1.Bank Deposit/Direct Deposit

Account name: Anco Seed & Turf P/L

BSB: 142 001

Account Number: 139329800

Name of Bank: Rabobank

Please key in the order reference when paying via direct bank deposit

Goods will be despatched only after realising funds in our account.

2.PAYPAL

Payment is accepted via PayPal. Note: Even if you do not have a PayPal account you can still pay using your Credit Card through PayPal or call us on 1800010110 for further details.

Your Financial information is securely encrypted through PayPal’s trusted encrypting technology so you can pay online with confidence without knowing the seller.  PayPal uses SSL technology to keep your information safe (with an ecryption key length of 168 bits the highest level commercially available).  In addition, when you send a payment using PayPal, we don’t receive sensitive financial information like your credit card.

3.Cash or eftpos is accepted for pick ups.

SHIPPING & DELIVERY

LAWN CARE PRODUCT DELIVERY

All shipping of Lawn care Products are handled by Australia Post, costs will vary depending on delivery suburb. Products could take 2-5 business days depending on your location & the size of the product being delivered.

TURF DELIVERIES & PICK  UPS

Delivery of our Instant Turf is handled by us direct.  We deliver with our fleet of semi trailers or utilities.  We require 2-3 days notice minimum for a turf delivery, and we deliver Sir Walter DNA certified Tuesday to Saturday and all other varieties Monday to Saturday.

Turf deliveries are to nature strip only unless otherwise instructed.  We will only enter a customers property if the property owner has given their consent and filled in and signed our delivery waiver form  Delivery waiver attachment

Our truck drivers contact customers the afternoon of the day before your delivery with your estimated delivery time.  They give an approximate 2 hour window, we can not guarantee times, however we do our best to work with you the customer.  Sometimes there are unforeseen circumstances that can affect delivery times.

Pick ups are direct from our office located at 200 Manks Rd, Clyde 3978.  Please bring proof of purchase for collection or you can pay cash or eftpos on pick up..

REFUNDS & RETURNS

All Anco Instant Turf products are covered by a Lawn Solutions Australia Product Warranty.

Please refer to http://www.lawnsolutionsaustralia.com.au/a/about-lsa/10-year-lawn-warranty for conditions of warranty.

Instant turf is a perishable product once you purchase it and accept the product the onus is on you to follow all care instructions.

Lawn care products can be returned within 90 days of purchase with proof of purchase and in there original condition and unopened packaging.

CANCELLATION

If you have a placed an Instant Turf or Lawn care Product online order and then wish to cancel it you must contact our office immediately during normal business hours or next business day.

If your Instant Turf has already been harvested we can not guarantee we can cancel your order.